Mandsaur University is organizing a campus placement drive for all B.Tech CSE/B.Sc(CS)/ BCA/BBA/B.Com/MBA 2021/2022 Batch students.

company Name– C-ZentrixWebsite-www.c-zentrix.com
About Company-C-Zentrix is the flagship brand of Towards Vision Technologies Private Limited (TVT). TVT is amongst the leading software product companies of the world providing best-in-class contact center software and enterprise-level software for superior customer experience. C-Zentrix, the fastest growing customer experience solution brings to you the most comprehensive solution for multi-touch contact centers offered on-premise, on the cloud, or hybrid. With all the touchpoints – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer uninterrupted customer service to your end-users and above all provide them a superior Customer Experience.C-Zentrix was developed with a vision of creating a next-generation, simplified call center technology solution by offering a customer engagement center to enable better communication and provide a 360° experience to the end customer. C-Zentrix’s single box solution is a unique one-box customer engagement solution in the world supporting over 150 concurrent agents. C-Zentrix wishes to help organizations across industries to set up and manage their personalized customer engagement center hassle-free at low cost, bringing in high efficiency.

Job Description-
Designation-

• Client Support Consultant.
• Inside Sales Executive.
• Client Relationship Executive.
• Sales/Business Development Executive
• Tech Support Engineer.
• Junior Software Engineer(PHP).
• Project Manager 
• Sales Coordinator.
• Software Developer
• Software Engineer

Stipend for trainees: Rs.10,000/- per month(with one Paid leave)

• The traineeship period would be for a maximum of 6 months. (written bond for trainees would be for a period of 2.5years).
• They would come on board with a CTC of  Rs.2.93 lac per annum for any Graduate and MBA freshers, with a written bond of 2 years. 
• It is a work from office profile with no WFH till announced by the Haryana Govt. or Central Govt.

• JD for Software Engineer-

Responsibilities

We are looking for a C, C++ developer who is dedicated to their craft writes code that can hit the ground running. We need you to

• Write high standard codes, in a timely and scalable way that improves the code-base of our products in meaningful ways.
• Be part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, developing, and launching.

Knowledge And Skills

• Extremely good programming skills in C and C++
• Very good knowledge in Telephony Engine, VOIP, PRI networks.
• Very good programming knowledge in Python
• WebSocket development knowledge is a must.
• Very good knowledge in the backend technology – MySQL, PHP, JavaScript, Redis, Queues. 
• OS: Linux 
• Excellent interpersonal, verbal, and written communication skills

Education And ExperienceBachelor’s or Master’s degree in Computer Science.

JD for Software Developer-

Responsibilities

You will be responsible for

• Working on live projects that are currently being developed in our company.
• Delivering scalable, low latency, and high-performance ML solutions, usage of python,  for different products
• Building ML pipelines end-to-end, including stages such as data pre-processing, model generation, cross-validation, and active feedback
• Building efficient systems for processing large amounts of data; be proficient with distributed programming frameworks like Linux
• Driving solutions and implementation leveraging different open-source libraries and distributed systems
• Working closely with Data  and coming up with scalable system and model architectures for enabling real-time ML/AI services
• Liaisoning with  engineers from other product teams to build solutions and drive adoption

Knowledge And Skills

You will need to have

• Strong knowledge in Data structures and algorithms, Database concepts
• Good oral and written communication skills, analytical and problem-solving skills
• Hands-on programming experience in JVM languages and Python
• Experience in building scalable, high-performance, low latency systems
• Background in big data tech, streaming applications, and knowledge regarding open source
• Prior experience in building and deploying ML systems

Education And ExperienceBachelor’s or Master’s degree in Computer Science.

JD for Sales coordinator-

Responsibilities:

The role involves coordinating with various teams like Sales, Accounts, and PM teams to monitor the progress of the teams towards their set weekly/monthly/quarterly/annual targets and updating this on a daily basis to the CEO/Management Team.

The role involves:

·         Working with each team like sales/finance/Project Management to get the right data and reports on their weekly achievements and weekly progress

·         Preparing daily/weekly/monthly reports around the collected data and reports for the consumption of the CEO on a daily basis to monitor the progress of these teams minutely

·         Prepares reports by collecting, analyzing, and summarizing information.

·         1-3 years of experience in Sales Coordinator and MIS Reporting Role

·         A Bachelor’s degree in Technology/Math/Business

·         Previous Experience in Sales or MIS Reporting will be an asset

·         Ensure all operations are carried on in an appropriate, cost-effective way.

·         Help the organization’s processes remain legally compliant.

·          Manage Infra, budgets, and forecasts.

·         Perform quality controls and monitor production KPIs.

·         Excellent communication and organizational skills.

Find ways to increase the quality of customer service.

• JD for Project Manager-

You will be responsible for

1.     Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures, if applicable.

2.     Organizing, attending, and participating in project meetings.3

3.      Documenting and following up on important actions and decisions from meetings.

4.         Preparing necessary presentation materials for meetings.5)

5.        Following up with every project team member and ensuring project deadlines are met.

·         Determining project changes.

·         Providing administrative support as needed.

·         Undertaking project tasks as required.

·         Implementing project strategies.

·         Ensuring projects adhere to the planned documentation and are maintained appropriately for each project.

·         Assess project risks and issues and provide solutions where applicable.

·         Ensure stakeholder views are managed towards the best solution.

·         Create a project management calendar for fulfilling each goal and objective.

Knowledge And Skills

·         A bachelor’s degree (BBA, BA, BCOM) with fundamental knowledge in the related field of study and at least three (2.5) years of relevant work experience is required for consideration

·        Analytical skills to forecast and identify trends and challenges

·         Excellent management skills (working with Remote Teams).

·         Excellent presentation skills, negotiation skills, and communication skills.

·         Planning, design, and implementation of marketing plans/strategies

·         A project coordinator will work to assist the project management team with the coordination of resources, meetings, and information. They organize projects with the goal of getting them completed on time and within the plan. To be successful as a Project Coordinator, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have good verbal, written, and presentation skills.

·

Education And ExperienceBachelor’s or Master’s degree in Engineering

• JD for Jr.Software Engineer-

Responsibilities

We are looking for a PHP developer who is dedicated to his craft, writes code that can hit the ground running. We need you to

• Write high standard codes, in a timely and scalable way that improves the code-base of our products in meaningful ways.
• Be part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing, and launching.
• Communicate, present, negotiate and refine your messages to the people you work with to sell and gather adoption of your idea.
• Deliver and understand how to take your design to code and how it translates when in the hands of users.

Knowledge And Skills

• Experience in core PHP
• Good knowledge of web technologies including HTML, CSS, Javascript, jquery, AJAX, etc.
• Good knowledge of relational databases like My SQL, version control tools, and developing web services
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Strong coding skills in PHP, Redis, Queues
• Should have UI knowledge – competent to write full-stack coder, knowledge in React and GoLang.
• WebSocket development knowledge is a must.
• OS: Linux 
• Excellent interpersonal, verbal, and written communication skills

Education And ExperienceBachelor’s or Master’s degree in Computer ScienceJD for Tech Support Engineer-

Job Description / Responsibilities:

• We are looking for a Support Engineer who will be responsible for the Installation of the Linux Operating system on server’s onsite and provide technical support on Software applications installed on Linux servers.
• The candidate will be responsible to provide technical support to the clients for C-Zentrix, support will be on call, onsite, online using the software application, and troubleshooting on Operating system, networking & Database [MYSQL] related issues. 

Desired Profile of the candidate-

• Good knowledge of Linux Server Installation process & command line.
• Good knowledge of relational databases like My SQL
• Good knowledge of the Networking, SIP, and VOIP gateways like Audio Code, IP Phones, PRI Gateway.
• Experience in Technical Support.
• Hands-on experience on the Remote access tools like Team Viewer, Ammyy Admin, Remote Desktop.
• Good oral and written communication skills.
• Should be comfortable to work in shifts (24×7)

Location of posting:   Gurgaon

JD for Inside Sales Executive-

Responsibilities

·         Prospect and build pipeline via outbound calling, email communications, and other direct marketing methods

·         Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face       appointments with the Direct Sales team

·         Meet daily, weekly, and monthly phone and email communication goals in accordance with a strategic plan

·         Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward set objectives

·         Find out ways to generate new leads

·         Understand prospects needs and requirements

·         Achieve targets on generating leads

·         Research accounts, identify key stakeholders, and generate interest

·         Maintain and expand the database in your given territory

Requirements:

·         2+ years of experience in inside sales – especially for South East Asia market

·         Experience in lead generation, lead qualification, and 1^st level meeting/call

·         Strong Internet research skills required

·         Able to operate in a fast-paced and changing market environment

·         Strong communication skills in all forms including written, oral, email, telephone, and social

·         Ability to use own initiative and pay close attention to detail.

·         A positive attitude to dealing with people.

· Capable of working independently and having responsibility as an individual.

· Ability to identify new business opportunities using relevant research tools/sector-specific targeting and cold calling.

· A Bachelor’s degree in Engg/Science or MBA.

JD for Sales/Business Development Executive– The Job Description is as below:

The role involves targeting and acquiring new accounts through cold calling, prospecting, networking, and identifying the CxO level contacts in multiple Industry Segments, engaging with them to identify the need for a Technology Solution in a B2B environment, and scheduling an appointment.

1. Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development, and product knowledge development.
2. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising management on maximizing business relationships and creating an environment where a NEW customer base can flourish.
3. Responsible for driving sales, developing a business plan covering sales, revenue, and meeting agreed targets, also promoting the organization’s presence throughout the allocated region.
4. Ensure that all sales activities are in accordance with the guidelines of the C-Zentrix code of Conduct.
5. Responsible for monitoring the performance of the sales team (in near future) by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins.

Role

1.       Generate leads through calling to get to the right CxO Level Contact.

2.       Perform secondary research to gather information about the contacts, assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities.

3.       Engage with IT Head/CIO to understand the current technology deployed and business applications used in the organization with a perspective of understanding gaps.

4.       Pitch for our Products and Services to schedule an appointment.

Skills Required:

1.       Excellent phone communication and business correspondence skills.

2.       Should have prior experience in Solution Selling/ IT Sales / Software Sales

3.       Clear, concise, and compelling written and verbal communication skills.Market Analysis, competition tracking, Lead generation.
JD for Client relationship executive-

Position Summary                                                          

·         Managing existing set of accounts.,

·         Upselling & Cross-selling in existing accounts.

·         Client Relationship Executive should be friendly, well-spoken, ready to close the deal, and consistently exceed revenue goals. Should possess exceptional interpersonal communication and leadership skills. Diligently follows up with all accounts to drive new business.

Essential Job Functions                                                

·         Developing and managing a portfolio of Key Accounts

·         Achieving monthly sales targets by identifying and developing new business in the existing set of accounts

·         Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers.

·         Scheduling Demo and Product Workshop with the Pre-Sales Team on a regular basis.

·         Internal Team co-ordination & client interactions.

·         Achieving and exceeding weekly and monthly KPIs

·         Ability to prioritize and meet critical deadlines

Skills Required:

1.       Excellent communication and business correspondence skills.

2.       Should have prior experience in Solution Selling/ IT Sales / Software Sales (SAAS platform)

3.       Clear, concise, and compelling written and verbal communication skills

4. Understanding of sales principles and ability to deliver an excellent customer experience
5. Escalation handling, Problem-solving, and negotiation aptitude

Minimum Qualification                                                               

Education – Engineering GraduateOptional –   MBA Professional will be an added advantage.

Skills –         Impeccable Verbal and Written Communication.   

Knowledge– Zoho CRM and MS Office Proficiency.

Location– Gurgaon.

JD for Client Support consultant-

Responsibilities

You are expected to:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out so that one can answer questions.
• Keep records of customer interactions, comments, and complaints.
• Communicate and coordinate with internal departments as and when necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Knowledge And Skills

You must have the following in you:   

• Excellent communication skills (Written/Oral).
• Proven customer support experience or experience as a client service representative
• Work under pressure/troubleshooting 
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Education And Experience

Bachelor’s with a degree such as BCA/BBA/B.E./B.Com